It is frustrating when you need to print an important document, but your HP printer goes offline. It is a common problem that many users face. This can cause serious interruptions and a drop in productivity at a time where one is expected to be most productive. You do not have to worry, as the problem of “HP printer offline” is usually pretty easy to fix.
This blog will help you troubleshoot your HP printer and get it back online.
Understanding HP Printer Offline Error
You need to first understand the offline error message for your HP printer. It is not your HP printer that is offline. The computer has failed to connect to the printer. This problem can be caused by a number of things, including concerns over network connectivity, outdated drivers or incorrect printer settings.
How to fix the offline error in HP printers Dubai
1. Check that the printer is connected properly:
If you experience an HP printer offline problem, the first thing you should check is whether the printer is connected correctly to your computer.
For USB HP Printer Repair Dubai:
- Ensure that the USB connection between the printer, and computer is secure. Use another USB cable or port if necessary.
- Turn off your computer and printer, wait a few seconds, then turn them on again. This will restart the network.
Wireless HP Printer Repair Dubai
- Verify the network. Verify that both the printer and the computer are connected to the same wireless network. Check the printer’s Control Panel to see if this network connection is active.
- Turn off your printer, router and computer. Reload your network connection by turning on the router, followed by the computer and printer.
2. Set printer as default
If the printer is not the default printer, this is the case.
Windows HP Printer Repair Dubai:
- Open Control panel
- Click on “Devices and printers.”
- Click on “Set as default printer” and right-click on your HP printer.
Mac HP Printer Repair Dubai:
- Click “System Preferences” to open the system preferences.
- Click on “Printers & Scanners”.
- You can select your HP printer in the search results to make it your default printer.
- Viewing the status of the printer
3. Never turn off the printer directly.
Windows HP Printer Repair Dubai:
- Click on the Control Panel
- Click on “Devices & Printers.”
- Click the icon of the printer you wish to use.
- Click “See What’s Printing” to see what is being printed.
- Click the “Printer’ menu bar. If the option “Use Printer Offline”, is available, then clear the checkmark.
Mac HP Printer Repair Dubai:
- Click on “System Preferences”
- Click on “Printers & Scanning.”
- The Print Queue is opened when you click on the HP printer that you use.
- Under the Printer menu, make sure you do not have Pause Printing selected.
4. Restart the Print Spooler Service on Windows
Print Spooler Service is responsible for handling all print jobs that are sent to the printer, and then waiting to be printed. After this service is restored there are high chances that it will fix the HP printer offline problem.
- Open the Run window by pressing Win + R.
- Enter services, msc in the Run dialog box and click OK.
- Scroll down until you see “Print Spooler” in the Services window.
- Click “Print Spooler”, then “Restart” by clicking “right-clicking”.
5. Update the Drivers for your Printer
It is possible that the driver for your HP printer has become outdated or corrupt. You may be experiencing offline issues as a result. You can solve these issues by changing the driver.
Update Drivers for HP Printer Repair Dubai
- Open Control Panel
- Click on Device Manager.
- Click on “axing”, to enlarge.
- Find your HP printer.
- Right-click
Install drivers for HP Printer Repair Dubai
- Click the Start Menu.
- Click on “Devices and Printers”, located in the Control Panel.
- Click on Remove Device by clicking on the HP printer name.
- HP’s website will automatically detect the drivers you need to install.
6. HP Print and Scan doctor:
HP offers free software to diagnose and resolve many printing issues. It is available on their website.
- Download and install the HP Print and Scan Doctor from the HP Support site.
- Run the utility after installation. Follow the instructions on the screen to fix the offline error.
7. Clearing Print Package
Sometimes, the printer will go into an “off” mode due to a glitch or bug in one of the print jobs. Simply delete the glitch and your printer will be back online.
Windows HP Printer Repair Dubai:
- Open the Control Panel.
- Click on “Devices and printers.”
- Click on the “See What’s Printing” button by right-clicking your HP printer.
- Click on “Printer” in the menu bar, and then “Cancel All Files.”
Mac HP Printer Repair Dubai:
- Click on “System Preferences”
- Click on “Printers & Scanning.”
- Select the HP printer you want to open the print queue for.
- You can cancel any print jobs that are stagnant.
8. Firewall and security settings
Sometimes, the problem is caused by a firewall or another type of security software which tries to block communication between the computer and printer. The reason for this problem can be identified by turning the firewall on or off.
- Click on the Control Panel.
- Click on “System and Security” and then “Windows Firewall.”
- Click “Windows Firewall” on the left side menu.
- Check the status of the printer after turning off the firewall. After you have finished troubleshooting, remember to turn your firewall back on.
9. Update your Windows
The latest update to your operating system should fix any compatibility problems that could cause your printer to become inoperative and require HP printer repair Dubai.
- Open the Settings application on your computer.
- Click “Update and Security.”
- Windows Update – Click on any option that says “Check for Updates” in the new window.
- Install the updates and then restart your computer.
10. Add a new printer port
Sometimes printer port settings have not been set up correctly. This type of issue is usually resolved by adding a new port to the printer.
- Open Control Panel
- Enter “Devices & Printer”
- Click on the name of the printer.
- “Printer properties” click.
- Click on the Ports tab.
- Click on “Add Port” and then select “Standard IP/TCP Port” in the list of ports. Follow the instructions to add a port.
11. Reset the printer
You can reset your printer back to its factory settings if the above measures don’t work. This will fix your issue and you won’t need HP Printer Repair Dubai.
- Consult your printer’s user manual to learn how to perform a factory restoration.
- Note: Resetting the printer will erase all settings and it will then revert to the preset.
12. Install Printer
The printer will no longer be offline if you reinstall it.
Windows HP Printer Repair Dubai:
- Open the Control Panel.
- Click on “Devices & Printers.”
- Click “Remove Device” by clicking on the printer that has HP in its name.
- Restart your computer.
- Install the latest driver available from the HP website.
Mac HP Printer repair Dubai:
- “System Preferences”, click on it.
- “Printers & Scanners”
- Click to highlight the HP Printer. To delete it, click the minus sign (-) on the bottom.
- Restart your computer.
- Download the latest drivers for the printer from HP’s website.
13. HP Printer Repair Dubai Support is available for all ongoing issues.
If you have tried all the ways above to fix “printer offline”, but the printer status still shows as offline, it is time to contact HP printer repair in Dubai for more advanced troubleshooting steps and repairs.
- Open support.hp.com.
- Hover over the Contact option to contact HP Customer Support.
- Explain the problem and what you personally are doing to resolve it.
How to avoid HP Printer Offline Issues in the Future
- Regular Maintenance: Check for firmware updates and clean the print heads regularly.
- Stable Network: Ensure that there is a stable wireless network in the area where the printer will be installed.
- Install the latest drivers: Update the drivers of your printers and related software regularly.
- Shutdown the computer and printer properly. This will keep them in good condition and prevent all kinds of connectivity issues.
- Setting Check: It means that all settings on your printer must be correct. This activity should also be checked periodically.
The conclusion of the article is:
It may sound like a major problem, but the HP Printer offline issue is actually a simple one. This tutorial will guide you through the detailed steps to troubleshoot and fix your printer so that it is always ready to go. In most cases, timely software updates will prevent many of these issues. HP Printer Repair Dubai is always there to assist you with any HP printer problem. We wish you Happy Printing.