Market Insights and Analysis: Global Unified Communications as a Service (UCaaS) Market Overview and Projections (2023-2028)
The Global Unified Communications as a Service (UCaaS) Market is likely to grow at a CAGR of around 14.3% during the forecast period, i.e., 2023-28. The market has witnessed significant expansion in the previous few years owing to the emergence of remote working that surged the adoption of cloud-based service models for enhanced employee productivity.
Top leading companies in the Global Unified Communications as a Service (UCaaS) Market includes:
Google LLC, Microsoft Corporation, Cisco Systems, Inc., Zoom Video Communications, Inc., Avaya Inc., RingCentral, Inc., Mitel, Vonage, LogMeIn, Orange Business Services, 8×8, Inc., Huawei, Unify, GoTo, Windstream, Wildix, Dialpad, and Sangoma..
Global Unified Communications as a Service (UCaaS) Market Key Driver:
Increasing adoption of distributed workforce & remote work trends continue to amplify the demand for UCaaS in order to increase productivity, improve internal communication, and bring cost-efficiency. Moreover, the mounting use of Application Programming Interface (API) with audio, messaging, programmable video, and other services to automate the communication process shall further provide the necessary impetus to the market expansion in the coming years.
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Report Segmentation:
The market is categorized into the following segments in the report:
By Function
-Enterprise Telephony
-Meetings (audio/video/web conferencing)
-Unified & Instant messaging
-Collaboration Platforms
-Others (Reporting & Analytics, etc.)
By Size of Enterprise
-Large (Headcount Above 500)
-Medium (Headcount 101- 500)
-Small (Headcount up to 100)
By End User Industries
-IT/Telecom
-BFSI
-Government & Utilities
-Education
-Healthcare
-Others (Consumer Goods, Hospitality, etc.)
By Delivery Mode
-Managed Services
-Cloud/Hosted Services.
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Global Unified Communications as a Service (UCaaS) Market Geographic Reach:
The Geographic Reach of the Global Unified Communications as a Service (UCaaS) Market evaluates the spread and significance of Global Unified Communications as a Service (UCaaS) market consumption across different regions/country, emphasizing areas with the largest market size and the most promising growth potential.
- North America: US, Canada, Mexico
- Europe: Germany, The UK, France, Spain, Italy
- Asia-Pacific: China, India, Japan, New Zealand, Australia, Rest of Asia-Pacific
- South America: Brazil, Argentina, Peru
- Middle East & Africa: The UAE, Saudi Arabia, Turkey, South Africa, Rest of MEA.
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